pkuk Terms and Conditions

1 General Terms

pkuk is an online gaming platform that provides entertainment gaming services for players in Bangladesh. Our platform includes sports betting, casino games, slots, live casino, and other gaming services.

These Terms apply to all services including the pkuk website and mobile platform. By registering or using our services you confirm that:

• You are at least 21 years of age.
• You are permitted to participate in online gaming under the laws applicable in your place of residence.
• You have read and understood these Terms in full.
• You are playing for yourself and through your own account, not on behalf of anyone else.
• All information provided at the time of registration is true, accurate, and complete.

pkuk reserves the right to change these Terms at any time. Continuing to use the platform after a change takes effect will be considered acceptance of the updated Terms.

2 Account Registration and Verification

To use pkuk's services you must open a personal account. Each person may open only one account. Operating multiple accounts is strictly prohibited.

2.1 Registration Requirements

When opening an account you must provide the following information accurately:

• Full name (as shown on your national identity card)
• Date of birth
• Active mobile number
• Valid email address
• Password (at least 8 characters, including uppercase and lowercase letters, numbers, and special characters)

2.2 Identity Verification (KYC)

To maintain a safe and transparent environment, pkuk may request identity verification at any time. The following documents may be required for verification:

• National Identity Card (NID) or a copy of your passport
• A recent utility bill or bank statement (for address verification)
• Relevant information to verify your payment method

Withdrawal requests may not be processed until verification is complete. Providing false or incomplete information may result in immediate account closure.

2.3 Account Security

It is your responsibility to keep your account password and login details secure. Giving any third party access to your account is prohibited. If you believe your account has been accessed without authorisation, notify our support team immediately.

3 Age Restrictions

pkuk is committed to protecting minors from gaming. You must confirm your age at the time of registration. If we find evidence that an account holder is under 21 years of age:

• The account will be closed immediately.
• All deposits and winnings held in the account will be forfeited.
• The relevant authorities may be notified if necessary.

If you allow a minor to use your account, full responsibility for that lies with you. Our advice to parents: use parental control software on your devices.

5 Bonuses and Promotional Offers

pkuk offers various bonuses and promotional offers. Each bonus has its own terms and rules. Accepting a bonus means you agree to all conditions attached to that bonus.

5.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to ৳20,000. The wagering requirement for this bonus is 25 times (deposit + bonus). For example, a ৳1,000 deposit earns a ৳1,200 bonus, and a total of ৳2,200 × 25 = ৳55,000 must be wagered before a withdrawal can be made.

5.2 General Bonus Terms

• A bonus may only be used once unless otherwise stated.
• Bonus balances cannot be transferred to another account.
• Bonuses cannot be withdrawn as cash — they are for wagering purposes only.
• Bonuses are valid for a set period of time. Expired bonuses will be cancelled automatically.
• pkuk reserves the right to change or cancel any bonus without prior notice.
• If bonus abuse or fraud is suspected, the bonus and any associated winnings may be forfeited.

5.3 VIP and Cashback Program

pkuk's VIP program has four levels: Bronze, Silver, Gold, and Platinum. The weekly cashback rate at each level is as follows:

• Bronze: up to 0.3% weekly cashback.
• Silver: up to 0.6% weekly cashback.
• Gold: up to 0.9% weekly cashback.
• Platinum: up to 1.2% weekly cashback.

Progression to a higher VIP level depends on your gaming activity. pkuk reserves the right to change or revoke any member's VIP status.

6 Game Rules and Fair Play

pkuk is committed to ensuring a fair and transparent environment across all games. Our games are powered by globally recognised game providers, including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and Ezugi.

6.1 Game Outcomes

All game outcomes are determined by a certified Random Number Generator (RNG). If a game is interrupted mid-session for any reason, the result will be calculated based on what had been completed at the point of interruption.

6.2 Technical Issues

If a game is disrupted due to a technical fault, pkuk may cancel the relevant round and return the wagered amount. pkuk is not obliged to provide compensation for power outages, internet disconnections, or device failures.

6.3 Betting Limits

Each game has a set minimum and maximum betting limit. These limits are clearly displayed in the game interface. pkuk reserves the right to adjust betting limits under special circumstances.

7 Prohibited Activities

The following activities are strictly prohibited on the pkuk platform:

• Operating multiple accounts or managing an account on behalf of someone else.
• Collecting bonuses through fraudulent means (bonus abuse).
• Using automated software, bots, or scripts to play games.
• Attempting to hack, crack, or gain unauthorised access to the system.
• Money laundering or suspicious financial transactions.
• Collusion with other members or match fixing.
• Opening an account using a false identity or forged documents.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Abusive behaviour toward pkuk staff or other members.

If any prohibited activity is detected, pkuk reserves the right to close the account immediately and forfeit all balances. Law enforcement agencies may also be notified in serious cases.

9 Privacy and Data Protection

pkuk places the highest importance on protecting your personal information. All data on our platform is kept secure using SSL encryption.

9.1 Data Collection and Use

We collect and use your personal information for the following purposes:

• Account registration and management.
• Transaction processing and verification.
• Fraud prevention and ensuring security.
• Meeting legal obligations.
• Service quality improvement and personalization.

For more details, please read our Privacy Policy.

9.2 Sharing Information with Third Parties

We do not sell or rent your personal information to any third party. However, information may be shared in the following cases: payment processing partners, law enforcement agencies (under legal obligations), and technical service providers.

10 Limitation of Liability

pkuk accepts no financial liability for the following:

• Financial losses arising from your gaming activity.
• Losses due to internet disconnection or device malfunction.
• Technical errors by third-party game providers.
• Losses resulting from unauthorized use of your account (if you do not take appropriate precautions).
• Service disruptions caused by reasons beyond our control (Force Majeure).

In any case, pkuk's total legal liability for any single incident will not exceed the balance in your account at that specific time.

11 Changes and Updates to Terms

pkuk reserves the right to modify these terms and conditions at any time. For significant changes, we will notify you in the following ways:

• Displaying a notice on the website.
• Sending a message to your registered email.
• Pop-up notification at the time of login.

If you continue to use the platform after any changes, you will be considered to have accepted the new terms and conditions. You are requested to visit this page regularly to stay updated on the latest terms and conditions.

If you do not agree with the revised terms and conditions, you may request to close your account. In that case, please withdraw your balance before the changes take effect.

12 Contact and Dispute Resolution

If you have any questions, complaints, or disputes regarding these terms and conditions, please contact our support team:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We try to resolve all disputes as quickly as possible. After a complaint is filed, our team will review the matter and inform you. You are requested to cooperate fully in the dispute resolution process.

12.1 Applicable Law

These terms and conditions will be governed and interpreted in accordance with the applicable laws of Bangladesh. In the event of any dispute, both parties will first attempt to resolve it through discussion.

For more information, visit our FAQ page, or learn more about us on our About Us page.