pkuk Privacy Policy — Your Information Is Our Responsibility

Scope and Types of Information We Collect

pkuk is committed to maintaining a secure and transparent relationship with you. We collect certain information from you for various purposes. This information is mainly of two types:

1.1 Information You Provide Directly

When you create an account or use our services on pkuk, you provide the following information yourself:

• Full name and date of birth (for age verification)
• Valid email address
• Mobile number (for communication and security verification)
• Residential address
• Identity document details (national ID card or passport — for KYC verification)
• Financial transaction details (bKash, Nagad, Rocket or bank account information)

1.2 Automatically Collected Information

When you visit our website, certain information is collected automatically. This includes:

• IP address and device identification information
• Browser type and operating system details
• Logs of your activity on the site (pages visited, duration, click patterns)
• Cookie and session data
• Referral URL (the source from which you arrived)

Purpose of Using Your Information

pkuk uses your personal information only for specific and legitimate purposes. We never collect or use your information unnecessarily.

We use your information for the following reasons:

• Account creation, management and verification (KYC process)
• Processing financial transactions — to confirm deposits and withdrawals
• To ensure responsible gaming and prevent access by minors
• To prevent fraud, money laundering and other illegal activities
• To provide customer support and resolve issues
• To send personalized bonuses and promotional offers (with your consent)
• To improve the security and performance of the platform
• To meet applicable legal and regulatory obligations

Sharing Your Information with Third Parties

pkuk never sells or rents your personal information to third parties for commercial purposes. However, in certain specific situations we may share information in a limited way:

3.1 Service Provider Partners

We work with trusted third parties for payment processing (bKash, Nagad, Rocket and bank partners), technical infrastructure, and game operations. These partners receive only the minimum information necessary to provide their services and are contractually bound to maintain confidentiality.

3.2 Legal Obligations

If ordered by a legal authority or regulatory body, or where required for fraud or money laundering investigations, we may be required to provide relevant information. In such cases we will always comply with applicable law.

3.3 Business Transfers

If there is a major change in pkuk's business operations (such as a merger or acquisition), user information may be transferred to the new management. However, the protections in this policy will continue to apply.

Data Security Measures

pkuk has put in place the highest technical and organizational measures to protect your information. Our security framework includes:

• SSL/TLS encryption — all data transmissions are encrypted
• Sensitive information stored on servers is kept in encrypted form
• Two-Factor Authentication support
• Regular security audits and risk assessments
• Restricted staff access — only authorized personnel can view information
• Firewall and intrusion detection systems

Please note that transmitting information over the internet is not 100% secure. While we make every effort to provide maximum protection, no digital system is entirely risk-free. You are also responsible for keeping your account password confidential.

Cookies and Tracking Technologies

The pkuk website uses cookies and similar tracking technologies. These are used to improve your browsing experience and ensure the functionality of the platform.

5.1 Types of Cookies

• Essential Cookies: For running the core functions of the site. These cannot be disabled.
• Functional Cookies: To remember your preferences and settings.
• Analytical Cookies: To collect usage statistics for the site, which help us improve our services.
• Session Cookies: To keep your login session active.

You can control cookies by changing your browser settings. However, disabling certain cookies may cause some features of the site to not work properly.

Data Retention Period

pkuk retains your personal information only for as long as necessary. The retention period depends on:

• All information is retained for as long as your account remains active.
• Even after an account is closed, certain information may be retained for a minimum of 5 years to meet legal and regulatory requirements.
• Records of financial transactions may be retained for an extended period in accordance with applicable law.
• Marketing information collected with your consent will be deleted if you withdraw that consent.

Your Rights and Choices

You have the following rights regarding your personal information. pkuk fully supports these rights:

• Access: The right to know what information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your information in certain circumstances.
• Restriction of Processing: The right to request that the use of your information be limited in certain circumstances.
• Portability: The right to receive your information in a structured format.
• Marketing Opt-Out: The right to unsubscribe from promotional communications at any time.

To exercise these rights, contact us by email at: [email protected]. We will aim to respond within 30 business days.

Protection of Minors

pkuk strictly does not allow anyone under the age of 21 to create an account or use our services. This platform is for users aged 21 and above only.

We take the following steps:

• Age verification is mandatory at the time of registration.
• Date of birth is verified during the KYC process.
• If information about a minor is found, the account is immediately closed and no information is retained.

If you become aware that a minor is using our platform, please let us know.

International Data Transfers

Our servers and operations may be located outside Bangladesh. As a result, your information may be transferred and processed internationally. In such cases:

• We ensure that the country receiving the data has adequate data protection laws in place or that appropriate contractual safeguards exist.
• Encryption is always used for international transfers.
• Third-party service providers are contractually bound to follow the same security standards.

Policy Changes and Updates

pkuk may update this privacy policy from time to time. When changes are made, we will:

• Publish the updated policy on this page and change the "Last Updated" date.
• Send a notification to your registered email for significant changes.
• If you continue to use the platform after an update, you will be considered to have consented to the new policy.

We therefore recommend reviewing this page regularly.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

For more information, please also read our Terms and Conditions and Responsible Gaming pages.